Every single one who phone calls the tech support number is planning to talk to a true particular person without delay. No one really wants to must bounce via a maze of thoughts in hopes of merely remaining set within a que to talk to a real person!
• I used to be bounced amongst various agents, my calls were disconnected, and I been given inconsistent information regarding my contract and bargains.
Now it is been two weeks and my challenge Along with the billing has not been resolved , I are customer Telus for over 20 years and this customer service is horrendous! I requested to speak to supervisor a lot of persistently closing. She mentioned she would Additionally they desired me to Visit the retail outlet wherever I fall the phone off and purchased the mobile phone when I told her I did all of it on line she didn’t trust me? The cellphone I obtained the box was opened and there was no Actual physical Sim card and or Sim card I had requested an eSIM, which wasn’t there. I needed to go down to the store to get why was my box open up? Why wasn’t my box sealed? Cellphone fall batteries is very pretty gradual like my aged cellular phone was way much better than this factor. I think they gave me a outdated mobile phone is the way in which they take care of customers with lengthy since they reward loyalty ?!!!
Just form the small print of your inquiry in the information and it'll be despatched into a human agent. Messaging Here's asynchronous (non-live), to help you shut the application or go about your day though the agent performs towards obtaining you a resolution.
I still left Rogers to return to Telus since I thought while in the assure of better service and reasonable cure, but this practical experience has been everything but.
• In my dialogue with Juan through the loyalty group, I used to be falsely accused of getting discriminatory when I referenced A different Office, which was highly offensive and uncalled for. Juan later apologized, saying that the encounter was utterly unacceptable.
Payment impacting improvements will require a telephone contact but just before carrying out that, have you tried the payment arrangement selections online?
I am advised to speak to Loyalty and determination and continue to getting no in which. I've managed to talk to 2 those who identified as themselves managers during the Philippines, who couldn't assist me.
I have never been so frustrated with an organization. It really is extremely hard to get responses from Telus. My bill has become improved various situations considering the fact that signing up with them a yr ago following a promoter arrived to our doorway and drew us in with engaging presents. She even mentioned Telus would purchase Shaw's deal penalty to maneuver us above. I regret just about every second of moving. It takes up the majority of the afternoon to talk with an individual at Telus. Telus technical support Maintain instances estimate one hour only to become forwarded to another person and put on maintain for one more hour. My agreement agreement exhibits what my Monthly bill really should be but they arbitrarily transform my Monthly bill to one hundred.
I'll terminate many of the services household and mobile with Telus and notify my friends and family to do so, that was the worst practical experience I bought with Telus
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The TELUS crew acknowledges that our perform spans many Territories and Treaty places and we're grateful for the traditional Information Keepers and Elders who are with us these days, all those who have absent prior to us and also the youth that encourage us.
At the moment my cellular phone stopped connecting towards the telus network. Subsequently it's got taken me a 45 to sift throughout the ai gate keepers prompt's just to speak to a real particular person, all even though telus ai attempts all the things to not let me to speak to a real particular person.
Expert was really practical. I was finding incredibly discouraged as nothing at all appeared to be working. He walked me via the process with easy Recommendations. And it eventually labored. Fantastic position!
Yeah, I’m binding by a two year agreement regrettably, I’m only four months in, but I did get somewhere. I guess The executive Workplace referred to as me today so I've a telephone conversation with him in an hour or so. We’ll see how that goes.